Privacy Policy

1. Introduction Synergy 888 Psychology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect We may collect the following types of personal information:

• Name, address, email, and phone number.

• Date of birth, gender, and emergency contact details.

• Health information relevant to the psychological services we provide.

• Payment details for billing purposes.

3. How We Collect Information We collect personal information:

• Directly from you, during consultations, phone calls, or emails.

• Through forms on our website or in-person.

• From third parties, such as GP referrals.

4. Use of Your Information We use your personal information to:

• Provide psychological services, including EMDR therapy.

• Communicate with you about appointments and updates.

• Process payments and manage your account.

• Comply with legal and regulatory requirements.

5. Disclosure of Your Information We do not disclose your personal information except:

• To your referring GP or other healthcare professionals involved in your care.

• When required by law.

• With your explicit consent.

6. Data Security We take reasonable steps to secure your personal information, including encrypted storage and restricted access to sensitive data.

7. Access and Correction You have the right to access your personal information and request corrections. Contact us at [contact email] to make a request.

8. Complaints If you believe we have breached your privacy, please contact us. We will respond promptly and work to resolve your concerns.

9. Updates to This Policy We may update this Privacy Policy as necessary. Any changes will be posted on our website.

10. Contact Us If you have questions about this Privacy Policy, please contact us via our Contact Us page.

Terms of Service

1. Acceptance of Terms By using the services of Synergy 888 Psychology ("we," "our," or "us"), you agree to these Terms of Service. Please read them carefully.

2. Services Provided We provide psychological services, including EMDR therapy, to clients in Melbourne, Australia. Our services are offered by qualified professionals.

3. Appointments

• Appointments must be scheduled in advance.

• Cancellation policy: Please provide at least 24 hours’ notice to avoid a cancellation fee.

• We reserve the right to reschedule or cancel appointments if necessary.

4. Fees and Payment

• Fees for services are outlined at the time of booking.

• Payment is required at the time of service unless prior arrangements have been made.

• Accepted payment methods include credit cards and bank transfers.

5. Client Responsibilities

• Provide accurate and complete information relevant to your care.

• Inform us promptly of any changes to your contact details or health status.

6. Confidentiality

• Your personal and health information will be handled in accordance with our Privacy Policy.

• Exceptions to confidentiality apply when required by law or when there is a risk of harm to yourself or others.

7. Limitation of Liability We strive to provide high-quality care, but we do not guarantee specific outcomes. To the extent permitted by law, we are not liable for indirect or consequential damages arising from our services.

8. Dispute Resolution If you have concerns about our services, please contact us directly. We will work with you to resolve any issues promptly and fairly.